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Privacy and Security


Introduction

At Well2 we are committed to protecting the privacy of everyone who shops or interacts with us. This privacy policy covers all personal information we collect about customers and other individuals who use our online shipping site. When we talk about "personal information", we use the definition provided by the Australian Federal Privacy Act.
 (See http://www.privacy.gov.au/materials/types/infosheets/view/6541#i )

"Personal information" means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can be reasonably ascertained, from the information or opinion.
 
Collecting Information

We collect from you personal data which will be used by us for the purpose of: providing online shopping services; product marketing and promotion; fulfilling your orders for products; order processing and payment clearing; membership registration, future communication and liaison with you; statistics work and purposes relating or incidental thereto ("Our Services").
 
Disclosing Information

Your personal data is kept confidential, however there will be occasions where it will be necessary for us to disclose your personal information to third parties, for example, we may be required by law to disclose the information, or we may be required to disclose your personal information to third parties to provide the service you have requested. For example, if you purchase products online we will need to disclose your personal information to third parties in order to bill and deliver your products. We have certain Third Party Service Providers who perform important business functions on our behalf, such as: processing credit card transactions, fulfilling orders and delivering packages. These third parties have access to personal data needed to carry out their functions, but they may not use it for other purposes. Other than stated above, we do not disclose personal information that you may supply to us such as your name, address, email addressor telephone number, to any organisation outside Well2 unless you have authorised us to do so. Under no circumstances will we sell, or receive payment for licensing or disclosing your personal information.
 
Opt-Out

We will ensure that each direct marketing offer is checked against our opt-out register and provides a clear opt-out opportunity. We will always provide a nil-cost way of contacting us to opt out of receiving further marketing offers.
 
Access to Personal Information

If you have supplied any personal data to us, you have the right to request access to and correction of such personal data held by us. Enquiries concerning your personal data held by us, including making of access and corrections, should be addressed to:-

Customer Service Manager
Well2 Pty Ltd
2 The Parade
Norwood, South Australia, 5067

We may take reasonable steps to verify your identity before granting access or permitting corrections to your personal data.
 
Security

Our priority is to protect the personal information that we collect. Personal information will be managed confidentially and securely, and will be destroyed when no longer required. We secure personal information in the same way as we safeguard our own sensitive information.
 
Data Quality

We will take all reasonable steps to ensure that personal data we hold is accurate, complete and up to date, and has been obtained directly from the individual or a reputable third party.
 
More Information?

If you have any questions regarding this privacy and security policy or any privacy issues regarding our site then please contact us.
 



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Well2 is a secure and trusted online shopping site. Our stringent secure online credit card payment method is processed by eWAY payment gateway. Our Privacy and Security policy ensures your personal details will be managed confidentially and securely.