Returns and Cancellations

Returns Policy

Please choose carefully. We do not give refunds if you simply change your mind, order the wrong item by mistake or for incorrect colour choice on any tinted product. If you are uncertain which colour is correct for you, you can visit our premises at 2 The Parade Norwood South Australia where you can view and test all products.

We do not refund if the recipient demonstrates an allergic or other reaction to any product. Full ingredient lists for each product are available on our website. It is the recipients responsibility to check the ingredient list prior to using any product.
 

·         Contact us within seven days of receipt of the goods to notify us of the problem and obtain authorisation for any returns.  Please send an email to shop@well2.com.au with your name, address, telephone and email address, tax invoice number and full description of the problem.

·         We will then contact you and authorise the return where appropriate

·         You must return the goods to us within 14 days of receiving authorisation.  Return goods to:

Customer Service Manager
Well2 Pty Ltd
2 The Parade
Norwood, South Australia 5067

·         After receipt and inspection of the returned goods we will either send replacement goods or issue a credit note. 

·         You as the customer must pay the freight charges to return the goods to us.

·         You will not be charged for freight when replacement goods are sent by us to you.

·         Any credit notes issued will be for 100% of the purchase price (incl GST) of the goods deemed to be damaged or faulty, plus any freight charges.  When you reorder redeeming your credit note relevant freight charges will apply.
 

Goods wrongly described or different to those purchased

Goods which are different to the product purchased through the website or have been wrongly described by us will be exchanged, credit note issued or refunded in full.

You need to: -

·         Contact us within seven days of receipt of the goods to notify us of the problem and obtain authorisation for any returns.  Please send an email to shop@well2.com.au with your name, address, telephone and email address, , tax invoice number and full description of the problem.

·         We will then contact you and authorise the return where appropriate

·         You must return the goods to us within 14 days of receiving authorisation.  Return goods to:

Customer Service Manager
Well2 Pty Ltd
2 The Parade
Norwood, South Australia 5067  

Goods must be returned to us unopened and in original packaging

·         Should we receive the goods in a damaged or faulty condition we reserve the right to not refund your money, so please take care to have any returned goods arrive with us in good condition.

·         After receipt and inspection of the returned goods we will either send replacement goods or issue a credit note. 

·         Any refunds will be performed using the original form of payment

·         You as the customer must pay the freight charges to return the goods to us.

·         You will not be charged for freight when replacement goods are sent by us to you.

·         Any credit notes issued will be for 100% of the purchase price (incl GST) of the goods deemed to be damaged or faulty, plus any freight charges.  When you reorder redeeming your credit note relevant freight charges will apply
 

If you are unhappy with our products for any other reason

We want our customers to be happy with our products. If you have purchased any of our products and are substantially unhappy with any of them, please contact our customer service manager at shop@well2.com.au with your name, address, telephone and email address, , tax invoice number and full description of the problem. We will then contact you to discuss the problem with the view to resolving any issues.